Terms of Service

1. Acceptance of terms

By accessing or using Dobble ("the Service"), including the Dobble codebase, the hosted cloud product at dobble.co, the mobile apps, the API, the SDK, and any related services, you agree to be bound by these Terms of Service. If you are using the Service on behalf of a company, you represent that you are authorized to bind that company. We may update these terms from time to time; continued use after changes constitutes acceptance.

2. Description of the service

Dobble is an AI sales stack: a CRM, outreach sequences, a shared inbox, and an AI agent. It is available as an open-source codebase you can self-host and as a managed cloud service. The Service integrates third-party providers (for example AI models via OpenRouter, email and LinkedIn providers, and payment processors) to deliver its features. We may modify, suspend, or discontinue parts of the cloud Service with reasonable notice.

3. License and ownership

When you purchase the Dobble codebase, we grant you a perpetual, non-exclusive license to use, self-host, and modify it for your own business, subject to the license terms included with the code. You may not resell, redistribute, or offer the codebase (modified or not) as a competing hosted product without our written consent. Dobble, its branding, and the underlying technology remain owned by us or our licensors.

4. Accounts and eligibility

You must create an account to use certain features of the cloud Service. You are responsible for keeping your credentials secure and for all activity under your account. The Service is intended for business use by people aged 18 or older. By using Dobble, you represent that you meet these requirements.

5. Acceptable use and outreach compliance

Because Dobble sends email and LinkedIn outreach on your behalf, you are solely responsible for how you use it. You agree not to:

• Send spam or unsolicited messages in violation of laws such as CAN-SPAM, GDPR, ePrivacy, CASL, or similar regulations.
• Contact people without a lawful basis, or after they have opted out or asked you to stop.
• Violate the terms of any connected provider (e.g. Gmail, Outlook, LinkedIn, or your email infrastructure).
• Harass, defame, deceive, or harm others, or generate content that does so.
• Infringe intellectual property or privacy rights of third parties.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems, or distribute malware.
• Circumvent usage limits, security measures, or payment obligations.

We may suspend or terminate access if we reasonably believe you have violated these terms or applicable law.

6. Your data and AI outputs

You own the contacts, prospect records, messages, and other data you put into the Service ("Customer Data"). For the cloud Service, you grant us a license to host and process Customer Data solely to provide and improve the Service, as described in our Privacy Policy, where we act as a processor on your behalf. You are responsible for having the rights and lawful basis to process the personal data of your contacts. AI-generated outputs (drafts, summaries, signals) are provided for your use; we do not guarantee their accuracy, and you are responsible for reviewing them before they are sent or acted upon.

7. Fees, payments, and refunds

Paid plans (such as the one-time codebase license and the done-for-you setup) are billed through our payment processor at the price shown at checkout. We offer a 14-day money-back guarantee on the codebase license: if you are not satisfied, contact us within 14 days of purchase for a refund. Services that have already been substantially delivered (for example completed setup work) are non-refundable except where required by law. We may change pricing for future purchases with notice.

8. Third-party services

The Service connects to third-party providers, including AI model providers, email and LinkedIn integrations, enrichment sources, and payment processors. Your use of those integrations is also governed by their terms and policies. We are not responsible for third-party services, and their availability or pricing may change outside our control.

9. Disclaimers

The Service is provided "as is" and "as available." To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. We do not guarantee uninterrupted, error-free, or secure operation, nor any particular sales, deliverability, or revenue outcome from using the Service.

10. Limitation of liability

To the maximum extent permitted by law, we and our affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, revenue, or profits, arising from your use of the Service. Our total liability for any claims related to the Service shall not exceed the amount you paid us in the twelve months before the claim.

11. Termination

You may stop using the cloud Service and close your account at any time. We may suspend or terminate cloud access for breach of these terms, fraud, abuse, or non-payment. Upon termination, your right to use the cloud Service ceases; we may delete or retain Customer Data as described in our Privacy Policy. A perpetual codebase license you have purchased survives termination of the cloud Service, subject to its license terms.

12. Governing law and disputes

These terms are governed by the laws of the jurisdiction in which we operate, without regard to conflict-of-law principles. Any dispute shall be resolved in the competent courts of that jurisdiction, unless mandatory law requires a different forum.

13. Contact

For questions about these Terms of Service, contact us at lazare@iterationx.io.