Privacy Policy

1. Introduction

Dobble ("we", "our", or "us") operates the Dobble app and related services—a messaging experience that integrates AI assistants (such as ChatGPT, Claude, Gemini) and custom agents. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app, website, and services. Please read it carefully.

2. Information we collect

We collect information you provide directly, data generated from your use of our services, and technical information necessary to operate and improve the product.

• Account data: email address, name, and any profile details you set when you create or update your account.
• Conversation data: messages you send and receive in chats, including text, voice messages, and references to files or images you attach, so we can provide and persist your conversations and AI responses.
• Content you add: documents, spreadsheets, images, and other files you attach to conversations; we process these to enable features such as search, summarization, and agent tools.
• Agents and settings: custom agents you create (names, roles, prompts), favorites, and preferences so we can personalize your experience.
• Usage and subscription: usage metrics (e.g. consumption of AI features), subscription and payment-related data where applicable, and renewal information to provide limits, upgrades, and billing.
• Device and app data: device identifiers, platform (e.g. iOS/Android), app version, and push notification tokens when you enable notifications.
• Support and communications: information you send when you contact us (e.g. via in-app help or support channels) so we can assist you.

3. How we use your information

We use the information we collect to:

• Provide, maintain, and improve the Dobble app and services.
• Process your messages and content through AI models and tools (including third-party providers) to generate responses and power features such as document handling and web search.
• Manage your account, subscriptions, and usage limits.
• Send you push notifications when you have opted in.
• Respond to your requests and support inquiries.
• Detect, prevent, and address abuse, fraud, or security issues.
• Comply with applicable laws and enforce our terms.
• Analyze usage in an aggregated, non-personally-identifying way to improve our product.

4. Third parties and data sharing

We work with trusted service providers and do not sell your personal information. Your data may be processed by:

• AI providers (e.g. OpenAI, Anthropic, Google) to generate responses when you use their models; their use of data is governed by their respective privacy policies.
• Payment and subscription processors (e.g. Polar) to handle subscriptions and payments.
• Push notifications (e.g. Expo) to deliver notifications to your device.
• Infrastructure and support (hosting, analytics, customer support tools) that help us run and improve the service; we require they protect your data and use it only as we instruct.

We may disclose information if required by law, to protect our rights or safety, or in connection with a merger or sale of assets, in line with applicable law.

5. Data retention

We retain your account and conversation data for as long as your account is active. If you delete your account, we will delete or anonymize your personal data in accordance with our retention practices and legal obligations. Some data may remain in backups or logs for a limited period for security and operational purposes.

6. Your rights and choices

Depending on where you live, you may have the right to:

• Access and receive a copy of the personal data we hold about you.
• Correct or update inaccurate data.
• Request deletion of your personal data.
• Object to or restrict certain processing.
• Data portability (e.g. export of your data).

You can manage your account, delete your account, and control notification preferences from within the Dobble app. For other requests or questions about your rights, contact us using the details in the "Contact us" section below.

7. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure; we encourage you to use a strong password and keep your account credentials safe.

8. International transfers

Your information may be processed in countries other than your own. We ensure that such transfers are subject to appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) where required by applicable law.

9. Children

Our services are not directed at children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and, where appropriate, notify you via the app or email. Your continued use of Dobble after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

11. Contact us

For privacy-related questions, requests, or complaints, you can reach us via the in-app help/support (e.g. the Help or chat widget on our website) or at the contact details provided in the Dobble app or on our website. We will respond in accordance with applicable law.